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Elevating Service Performance

Our service portfolio and activities will be bundled under our parent company HAVER & BOECKER OHG as of July 1st, 2026 – enabling greater efficiency, faster response times, and access to a expanded network.

WHAT’S CHANGING?
NEW SERVICE STRUCTURE

Integrated EXPERTISE FOR YOUR PROCESSES

We are aligning our service organization and portfilio with the structures of our parent company HAVER & BOECKER OHG to deliver more efficient processes, faster response times, and enhanced service performance.

winter promotion spare parts vibrating screen haver niagara
Here’s how we’ll work together in the future

WHAT YOU NEED TO KNOW?

Save the date

Switchover DAte

Starting July 1, we will be consolidating our services and screen media under our parent company HAVER & BOECKER OHG — to streamline processes and provide even more efficient support.

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A quick overview

Your Checklist

  • Once the changeover is complete, HAVER & BOECKER OHG  will become your new supplier of spare parts, service products, and services.
  • Please set up Haver & Boecker OHG as a new supplier in your system and add the updated bank and contact details. This only needs to be done once.
  • Once this is done, you will immediately benefit from streamlined processes, greater transparency, and reliable support.

  • Your existing contact person will remain unchanged.

  • Your machines and systems will continue to be supported professionally.

  • Ongoing projects will continue without interruption.

WHAT’S CHANGING?

The service department of HAVER NIAGARA GmbH has been organizationally integrated into HAVER & BOECKER OHG.

  • Service products

    Integration

    The service department of HAVER NIAGARA GmbH has been organizationally integrated into HAVER & BOECKER OHG.

  • Service OPERATIONS

    Centralized management

    Service operations are coordinated from a central location.

  • Screen media

    Integration

    Screen media delivered from a single source.

  • Order Processing and Shipping

    Integration

    Orders will be processed and shipped directly by HAVER & BOECKER OHG.

  • PROCESSES

    Improvement

    Processes are streamlined and improved.

Areas of Responsibility

To ensure you always receive clear guidance and the best possible service, we have clearly defined responsibilities within the HAVER Group. This makes it easy for you to understand which services are provided directly by HAVER NIAGARA GmbH and which are delivered centrally by our parent company, HAVER & BOECKER OHG. Clearly structured responsibilities create transparency, streamline processes, and ensure reliable, professional support throughout the entire lifecycle of your plants and systems.

Haver Niagara GmbH

remains your partner for mineral processing technology

Haver & Boecker OHG

takes over
Company and Banking Details

Your New Point of Contact and Supplier for Spare Parts

Address

Carl-Haver-Platz 3  I D-59302 Oelde 

Phone

+49 (0)25 22-30 0

Contact
Spare parts:

spareparts@haverboecker.com

Tel.: +49 (0)25 22-30 8888

Installation and Field
Technician Scheduling

support@haverboecker.com

Hotline:

hotline@haverboecker.com

Tel.: +49 (0)25 22-30 371 
Banking Details
Commerzbank AG 

IBAN: DE83478400650852900000 

BIC/SWIFT: COBADEFF478 

Deutsche Bank AG

IBAN: DE25480700440580022200 

BIC/SWIFT: DEUTDE3B487 

SAP Ariba-ID
SAP Ariba-ID

AN01054598661 

VAT ID
Umsatzsteuer-ID

DE 123928082 

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Service redefined – structured for today, ready for the future

Your benefits are ensured

By closely integrating our service organization with the structures of HAVER & BOECKER OHG, we are consistently realigning our services. The goal is to sustainably optimize service, spare parts, and screen media processes.

This service realignment creates clear responsibilities and bundled expertise. It forms the foundation for high‑performance processes, reliable operations, and long‑term partnerships. Discover the benefits of our newly structured services below!

Reduced Delivery Times

Streamlined processes and optimized logistics allow us to reduce lead times and speed up delivery.

Shorter Response Times

Accelerated quotation and order processing for faster response times.

Operational Transparency

Clear responsibilities and structured workflows.

Comprehensive Consulting ExpertiseStärkere Beratung

Integrated expertise across service, spare parts, and application engineering.

Improved Efficiency

The centralized integration of service and screen media reduces interfaces and accelerates workflows.

Reliable Coordination

Optimized structures ensure consistent and dependable handling of your requests.

Extensive expertise

You benefit from the expanded expertise across our corporate group.

A Partnership Built for the Future

This realignment reinforces our long‑term strength and reliability for you.

End‑to‑End Solution

Service, spare parts, and screen media work seamlessly together, optimally aligned.

winter promotion spare parts vibrating screen haver niagara

FAQ

Will my contacts change as a result of this realignment?

No. Your familiar contacts remain available and will smoothly support the transition.

Where will I order spare parts in the future?

Through the central service organization of HAVER & BOECKER OHG – simple and direct.

Where should I order screen media and products from the service portfolio (Pulse CM, Pulse VA, grease, wear protection, screen media)?

Through the central service organization of HAVER & BOECKER OHG – simple and direct.

What changes for installation and on‑site service assignments?

From July 1, HAVER & BOECKER OHG will centrally manage all technician deployments, installation services, training, and technical service requests. For any questions, you can always reach us via our service hotline:

hotline@haverboecker.com

Tel.: +49-(0)25 22-30 371 
How does this change affect me? Do I need to take any action?

There is no additional effort required on your side as a customer – the transition will take place smoothly in the background. In some cases, you may only need to update the new bank and contact details in your system once.
Why are we implementing this new structure?

Reliable spare parts availability and efficient service are key to maintaining high plant performance. The new structure allows us to provide faster access to the right components, deliver perfectly coordinated solutions, and support your long‑term operational efficiency.
Do I need to update bank details or addresses in my system?

Yes. Please refer to the “Company and Banking Details” section on this page for the latest details.

Who will handle order processing and delivery going forward?

In the future, all order processing and delivery processes will be managed centrally by HAVER & BOECKER OHG.

As part of this service realignment, we further enhance the speed and efficiency with which we deliver production‑critical spare parts and services.

Contact us